FAQs
General
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24/7 For Members. Non-Members must have a scheduled event to access the facility. We do not allow walk-ins.
The front door and gates can be unlocked using member access cards at any time.
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The Dugout is a veteran-owned indoor and outdoor baseball and softball training facility. We proudly offer 24/7 membership access, with members enjoying discounts on most of our offerings and the freedom to walk in anytime.
Non-members are welcome to join us for scheduled events such as lessons, camps, and clinics, which can be conveniently booked online.
Looking to host an event? We can accommodate tournaments, birthday parties, corporate gatherings, and more. If you’re interested or have a unique idea in mind, reach out to us today!
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Our 6-acre complex features:
Two artificial turf fields with lights
Eleven covered batting cages
Seven pitching machines
Ten pitching mounds
A full gym
An indoor office and lounge
We also offer advanced training technology, including HitTrax, two Rapsodo systems, four Pro-Batter projection pitching machines, and a laser timer.
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Short answer, yes. We only provide dimple rubber balls for use in our pitching machines. If you're not using a pitching machine, you'll need to bring your own baseballs or softballs, as well as your bat, helmet, and any other equipment you need. We do not have these items available for rent.
However, batting tees are provided in many of the cages and are available for your use.
membership
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To save money and get the most out of your training!
Why pay $50/hour for a typical batting cage rental when, for the same cost as two sessions, you can get unlimited access to The Dugout for only $100/month? That means unlimited swings, field access, and a place to train, relax, and call home.
Membership Perks:
No join or cancellation fees – and no long-term commitment
24/7 access to batting cages, pitching mounds, gym, and lighted fields
Exclusive 25% discount on lessons through NTC
Up to 20% off camps and clinics
Whether you want to stop by before a game, train late after practice, or get extra reps whenever it fits your schedule, The Dugout is always open for you!
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Joining is easy! Simply click the link below:
Create an account (or log in if you're a returning user).
If you're a parent or guardian purchasing a membership for a child, enter your information when creating the account, then add your child as a managed profile.
Once your account is set up, you can purchase the membership online with a credit or debit card.
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Unless you purchase the membership at The Dugout while an employee is there, the card will not be made instantly. We do not always have someone working the counter and the doors will usually be locked.
For online purchases, your card will be created as soon as we receive confirmation of your transaction. We’ll then reach out to coordinate a delivery method. You can choose to:
Have it shipped to you
Have it left in an accessible area for easy retrieval
We’ll make sure you get access as quickly as possible!
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Each player requires their own membership. Contact us to receive a 25% sibling discount.
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Click the link below to learn how to add, change, or delete a payment method in the Upperhand software:
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Log in to your Upperhand account.
Navigate to the account with the green dot next to the initials, indicating the active membership.
Click the three vertical dots next to "The Dugout Membership" and select "Manage Membership."
Choose your option under "I would like to" and provide a reason.
This will send us a request to either cancel or suspend your membership.
We’ll take it from there!
Events
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There are several ways to book private lessons:
For first-timers, we recommend contacting us so we can discuss your athlete’s specific needs and match them with the right instructor. We also offer a 30-minute player evaluation at a discounted rate of $40 for those unsure about private instruction.
For returning clients, you can easily book online via the Upperhand website or mobile app. Lesson options can be found under the "Browse Events" tab. Members receive a 25% discount for private lessons. The price is updated automatically at checkout.
We have a range of instructors who specialize in all aspects of baseball and softball—hitting, pitching, fielding, and catching. Availability may vary by trainer, which is another reason we recommend contacting us first.
Lessons can not be booked using the software within three hours of the start time. If you need to book on short notice, contact us.
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Yes, you can cancel or reschedule your lesson through your Upperhand account. Simply log in and view your upcoming schedule. From there, you can select to reschedule or cancel the event.
Please note that for lessons and certain events, there is a cutoff for changes three hours before the start time. This helps give our trainers enough notice to adjust their schedules.
Our trainers are notified when they are booked, but we do not have staff available at the facility all day. Please make sure to cancel or reschedule in advance to allow for proper adjustments.
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We require separate managed profiles for each player under your Upperhand account. From there, if you are looking to split a 60-minute session, you can book individual 30-minute lessons for each child. We can also arrange a group lesson with select trainers. This allows you to schedule both siblings for a one-hour session together.
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Click the link below to view our current camp and clinic options:
If the event requires a credit pass, you’ll need to first purchase the pass. Afterward, make sure to apply the pass to the class you choose to attend. If you don’t apply it, you won’t be properly registered and may miss important event updates.
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Yes! The Dugout’s indoor/outdoor design offers the perfect venue for your party. Whether your child loves baseball, softball, kickball, or just wants to run around and have fun, we provide a unique party experience for all ages.
Enjoy exclusive access to The Dugout—rain or shine—with space for an unforgettable celebration on the field, in the cages, or both!
How to Book:
Fill out our Birthday Party Inquiry Form using this link: Birthday Party Inquiry Form Link.
We’ll reach out to discuss availability and how we can make your child’s birthday a home run!
Complex/Tournament rules
Players & Equipment
Metal spike cleats are NOT allowed. Players must wear molded cleats or turf shoes.
1st Offense: Player is removed from the game.
2nd Offense (or if a second player is caught): Team will forfeit the game.
Further violations may result in dismissal from the tournament.
Food & Drinks
No outside coolers, food, or drinks are allowed.
Team/player coolers are permitted but must remain in the dugout area.
No sunflower seeds, gum, tobacco, or food on the fields or in the dugouts.
Complex Conduct
No violence or foul language will be tolerated.
Violators will be asked to leave the complex.
No climbing fences, nets, poles, or dugouts for safety reasons.
Do not cross onto neighboring properties for any reason that is not an emergency.
Bicycles, rollerblades, scooters, and skateboards are NOT allowed.
1st Offense: Warning and equipment must be removed.
2nd Offense: Dismissal from the complex.
No airhorns, cowbells, or other noisemakers are permitted.
No soliciting is allowed.
Shirt and shoes are required at all times.
Pet Policy
Pets are allowed by the fields and in the parking lot. There is little provided shade out there so come prepared. Pets are not permitted in the indoor and covered areas of the facility unless they are a certified service animal.
Pets must remain on a leash at all times.
Smoking Policy
No smoking inside the facility or on complex grounds.
Lost & Found
Found items should be returned to the counter inside the main office building.
Cleanliness
Please help keep the park clean by picking up trash after your game, including the dugout area. Make it a goal to leave the complex cleaner than you found it.
Fan Behavior Expectations
To ensure a safe and enjoyable experience for all guests:
No profanity or abusive language.
No appearing in a drunken or intoxicated state.
No interfering with balls in play or players on the field.
Any offensive or disruptive behavior may result in removal from the park.
Fans disturbed by inappropriate behavior should report it to the nearest park employee.
Need Assistance?
Fans with questions or concerns should find an employee. You can also call 407-321-3838.